General administration
Migration from the old Autorespond to the new system
Last Updated: September 18, 2026Video and overview of the migration from the old e-act Autorespond (version 5) to the new system, from onboarding environment to going live.
Changing a WordPress user account (such as the password)
Last Updated: September 18, 2026Change a user account, including the password, through the menu Administration > Users in your WordPress administration.
Guide: setting up the cookie banner with Google Tag Manager (GTM) for Autorespond
Last Updated: September 18, 2026Configure the Autorespond cookie banner for Google Tag Manager so analytics and marketing tags only fire after the visitor has given consent.
Choosing a subdomain for Autorespond
Last Updated: September 18, 2026Choose the subdomain your Autorespond administration goes live on, see where customers notice it and learn how the DNS records are arranged.
What to do when your mail server is on a blacklist
Last Updated: September 18, 2026Recognise a blacklist bounce, reset the contact's bounce status and fix your SPF, DKIM and DMARC records for a lasting solution.
From e-Act to the new Autorespond: step-by-step migration guide with go-live checklist
Last Updated: September 18, 2026The migration from e-Act to the new Autorespond in three phases, with a full checklist to work through before you go live on your subdomain.
Setting up the withdrawal button in Autorespond (required from 19 June 2026)
Last Updated: September 18, 2026Set up a withdrawal page, form and two automatic email notifications in Autorespond to meet the withdrawal button requirement from 19 June 2026.
How to get a fast and accurate answer from our support team
Last Updated: September 18, 2026Ask one clear question per email with the right context, and our support team can pick up your question and answer it faster.
Switching on two-factor authentication (2FA) for your administration
Last Updated: September 18, 2026Switch on two-factor authentication by email for your Autorespond dashboard, choose the roles it applies to and see what logging in looks like afterwards.
Changes not showing? How to clear the cache
Last Updated: September 18, 2026Still seeing the old version of a page? Clear your browser cache first and then your website cache with Purge All.
Controlling access to pages and content with tags
Last Updated: September 18, 2026Restrict pages to logged-in visitors with the right CRM tag, set the default message or redirect, and test the result without your administrator account.
Viewing your usage
Last Updated: September 18, 2026See per calendar month how many emails, orders, contacts, products and users your Autorespond environment counts, and what your invoice is based on.
GDPR, security and the data processing agreement
Last Updated: September 18, 2026How the data processing agreement, security, data location, breach notification and data return are arranged at Autorespond under the GDPR.
Website unreachable? How to check whether your site is really offline
Last Updated: September 18, 2026Work out quickly whether your site is really offline, or whether your connection, an old link or your browser cache is the cause.
How the monthly usage settlement works
Last Updated: September 18, 2026What we count, how we calculate (closing or peak figure), when you pay and where to find your usage and your next settlement amount.
Connecting your AI assistant to Autorespond: all connections at a glance
Last Updated: September 18, 2026Which MCP connections Autorespond offers for CRM, boards, forms, appointments and your knowledge base, how to switch them on and how to connect securely.
Connecting your knowledge base to your AI assistant (BetterDocs MCP)
Last Updated: September 18, 2026Let Claude, ChatGPT or Cursor find, draft and update articles in your knowledge base by switching on the BetterDocs MCP connection and connecting securely.